20 years ago when I was feeling fancy, I bought myself a nice Maxwell Scott briefcase (https://us.maxwellscottbags.com/products/paolo-3-classic-leather-briefcase.html). At some point the strap loop failed so I patched it with a wire. Yesterday I emailed them to see about a fix. They responded today that they'll be sending me replacement parts, free of charge. Nice. I guess they weren't kidding about that 25-year warranty.
↧